Customer Care Retail Resolutions Case Manager

Bankatvillage

Not specified
Strong personal and customer service abilities
Understanding of complaints management process
Experience driving excellence in operational environment
Bankatvillage is seeking motivated individuals for the role of Customer Care Retail Resolutions Case Manager, responsible for managing and resolving customer complaints effectively. The position emphasizes strong customer service skills, complaint management experience, and a continuous improvement mindset

Job Summary

  • The role involves analyzing and investigating customer complaints to achieve fair and timely outcomes.
  • Candidates must have previous exposure to the complaints management process and a commitment to quality customer outcomes.
  • Office hours are set from 8am to 4:30pm with opportunities for permanent or secondment positions.

Matching Summary

Match Score: 85

Bankatvillage is seeking motivated individuals for the role of Customer Care Retail Resolutions Case Manager, responsible for managing and resolving customer complaints effectively. The position emphasizes strong customer service skills, complaint management experience, and a continuous improvement mindset.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Understanding of complaints management process
  • Experience driving excellence in operational environment

Nice-to-have

  • Energetic and motivated individual
  • Passion for delivering exceptional customer service
  • Continuous improvement and risk mindset

Key Requirements

  • Previous exposure to complaints management process
  • Ability to work independently
  • Self-motivated with strong service abilities

Work Rights

Not specified

Tailored Resume

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