This role serves as the first point of contact for guests, managing all reservation inquiries with professionalism and accuracy
Job Summary
This role serves as the first point of contact for guests, managing all reservation inquiries with professionalism and accuracy.
The successful candidate will play a crucial part in creating exceptional guest experiences while maximizing the hotel's revenue potential through strategic upselling.
AccorHotels supports employees to grow and learn every day, ensuring work brings purpose to your life within a dynamic and inclusive team.
Matching Summary
This role serves as the first point of contact for guests, managing all reservation inquiries with professionalism and accuracy.
Skills & Requirements
Must-have
2 years hospitality experience
English verbal communication skills
Hotel reservation system proficiency
Multitasking in fast-paced environment
Revenue management principles knowledge
Nice-to-have
Additional language proficiency
Upselling techniques expertise
VIP reservation handling discretion
Cross-functional team collaboration
Genuine passion for guest interactions
Key Requirements
Minimum 2 years professional experience in Reservations or Front Office
Strong data entry skills with commitment to accurate records
Flexible schedule availability including weekends and holidays