Sr Technical Support Engineer

INGRAM MICRO

Mississauga, Canada
Base: $82,000 -92,000 cad py; bonus/equity: not sp...
**
Azure and aws services support
Erp and sap integration troubleshooting
Cloud-to-erp integration issues
** Ingram Micro is seeking a Senior Technical Support Engineer for their Mississauga office, offering a hybrid work environment. The role focuses on providing expert-level support in cloud and ERP-integrated systems, particularly Azure and AWS, while emphasizing customer satisfaction and collaboration across teams. **

Job Summary

  • We are seeking a Senior Technical Support Engineer to provide expert-level support across Azure, AWS, and ERP-integrated environments.
  • In this role, you will own escalated technical issues, drive root cause determination and resolution, and act as the technical authority for complex customer challenges.
  • Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada!

Matching Summary

Match Score: 75

** Ingram Micro is seeking a Senior Technical Support Engineer for their Mississauga office, offering a hybrid work environment. The role focuses on providing expert-level support in cloud and ERP-integrated systems, particularly Azure and AWS, while emphasizing customer satisfaction and collaboration across teams. **

Salary

Base: $82,000 -92,000 CAD per year; Bonus/Equity: Not specified; Benefits: Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching

Skills & Requirements

Must-have

  • Azure and AWS services support
  • ERP and SAP integration troubleshooting
  • Cloud-to-ERP integration issues
  • Incident and Problem Management
  • Root Cause Determination and Resolution
  • Microsoft Azure expertise
  • AWS expertise

Nice-to-have

  • Customer success passion
  • Eager to learn new technologies
  • Dynamic multicultural environment
  • Continuous improvement mindset
  • Global high-pressure environments

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • 5+ years in cloud support engineering
  • Experience with SAP core modules or other ERP systems
  • Troubleshooting SaaS-based cloud solutions
  • Hands-on expertise with Microsoft Azure
  • Hands-on expertise with AWS
  • Solid understanding of SQL and database concepts
  • Strong troubleshooting across APIs, networking, identity, OS
  • Scripting skills in PowerShell and/or Python
  • Experience with monitoring tools
  • Solid understanding of ITIL processes

Work Rights

Not specified

Tailored Resume

Cover Letter