Strong time management and multi-tasking abilities
Excellent verbal and written communication skills
Comfortable speaking on the phone with customers
Wood Mackenzie is seeking a Customer Support Specialist to act as the nexus between customers, products, and technology within its global Customer Organization
Job Summary
Wood Mackenzie is seeking a Customer Support Specialist to act as the nexus between customers, products, and technology within its global Customer Organization.
The role involves delivering quality phone, email, and Live Chat support while serving as a liaison to troubleshoot technical issues between customers and IT.
Employees are encouraged to be self-managing and collaborative, with opportunities for personalized career growth including acquiring specialized technical skills or transferring to other business areas.
Matching Summary
Wood Mackenzie is seeking a Customer Support Specialist to act as the nexus between customers, products, and technology within its global Customer Organization.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Strong time management and multi-tasking abilities
Excellent verbal and written communication skills
Comfortable speaking on the phone with customers
Analytical and process-oriented mindset
Technically adept with web based applications
Nice-to-have
Knowledge of Salesforce and Microsoft Office suite
Self-managing and proactive attitude
Kind, open, fun, team-oriented working attitude
Ability to work effectively independently and interdependently