Senior/lead Executive - Centre For Service Excellence

nyp.edu.sg

Onsite
Case management
Service operations
Customer journey mapping
Contribute to the service delivery and experience segment by ensuring diverse stakeholder groups are provided with optimal experience

Job Summary

  • Contribute to the service delivery and experience segment by ensuring diverse stakeholder groups are provided with optimal experience.
  • Manage day-to-day operations of customer service & engagement seamlessly between physical and digital touchpoints.
  • Contribute to mapping customer journeys and identifying pain points to suggest improvements and enhance service delivery.

Matching Summary

Contribute to the service delivery and experience segment by ensuring diverse stakeholder groups are provided with optimal experience.

Skills & Requirements

Must-have

  • Case Management
  • Service Operations
  • Customer Journey Mapping
  • Service Standards
  • Data Analytics Tools
  • MS Office Proficiency

Nice-to-have

  • Strategic Planning
  • Operational Efficiency
  • Meticulous Attention to Detail
  • Interpersonal Skills
  • Innovative Mindset

Key Requirements

  • 3-5 years of experience
  • Qualifications in Business, Communications, Customer Service, or related field
  • Strong verbal and written communication skills
  • Proficiency in MS Office apps and/or Power BI

Work Rights

Not specified

Tailored Resume

Cover Letter