Service Advisor

Sime Darby Industrial Sdn Bhd

Bintulu, Sarawak, Malaysia
Customer service
Service operations
Scheduling conflicts
Lead, supervise, and coach field mechanics to deliver timely, high-quality service

Job Summary

  • Lead, supervise, and coach field mechanics to deliver timely, high-quality service.
  • Serve as the primary customer contact, confirming service details and managing requests.
  • Track and analyze service performance metrics and implement improvement actions.

Matching Summary

Lead, supervise, and coach field mechanics to deliver timely, high-quality service.

Skills & Requirements

Must-have

  • customer service
  • service operations
  • scheduling conflicts
  • safety standards compliance
  • warranty claims management

Nice-to-have

  • leadership and coaching
  • resource planning
  • performance analysis
  • contamination control knowledge

Key Requirements

  • Diploma with 4 years experience OR SPM with 8 years experience
  • Strong leadership, planning, and organizational skills
  • Excellent communication and customer service skills
  • Experience handling warranty claims and service documentation
  • Ability to analyze data and improve team performance

Work Rights

Not specified

Tailored Resume

Cover Letter