Virtual Care Technician

Vetcarecentervaldosta

Fully remote
Live chat client interaction
Medical guidance via chat
Triage and patient history
Vetcarecentervaldosta is seeking a Virtual Care Technician to assist clients via live chat through their mobile application, providing medical guidance and administrative support. The ideal candidate is a credentialed veterinary technician with strong communication skills and a passion for client service, available for full-time work

Job Summary

  • The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application.
  • Technicians will also help with other administrative-related queries, including billing and CareClub.
  • We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Matching Summary

Match Score: 85

Vetcarecentervaldosta is seeking a Virtual Care Technician to assist clients via live chat through their mobile application, providing medical guidance and administrative support. The ideal candidate is a credentialed veterinary technician with strong communication skills and a passion for client service, available for full-time work.

Skills & Requirements

Must-have

  • Live chat client interaction
  • Medical guidance via chat
  • Triage and patient history
  • Administrative query support
  • Professional and accurate terminology
  • 24/7 live chat coverage

Nice-to-have

  • Demonstrated passion for client service
  • Comfort with autonomy
  • Self-discipline and accountability

Key Requirements

  • Current and unrestricted license as credentialed veterinary technician
  • 3 years' experience in clinical setting
  • Strong written communication skills
  • Ability to demonstrate empathy and patience
  • Comfort using technology and text/chat messaging
  • Availability to work 40 hours per week
  • Nights, weekends/holiday coverage required

Work Rights

Not specified

Tailored Resume

Cover Letter