Onboarding Coach - Guest Experience

Cloudbeds

Thailand
On-site
3 years 5-star hospitality experience
Revenue management principles expertise
Fluency in english and thai languages
This role involves facilitating client onboarding and training for Cloudbeds' Whistle messaging platform to enhance guest engagement

Job Summary

  • This role involves facilitating client onboarding and training for Cloudbeds' Whistle messaging platform to enhance guest engagement.
  • Candidates must possess deep expertise in Revenue Management principles such as dynamic pricing, demand forecasting, and RevPAR.
  • The position offers a remote-first work environment with a team of global innovators transforming the hospitality industry.

Matching Summary

This role involves facilitating client onboarding and training for Cloudbeds' Whistle messaging platform to enhance guest engagement.

Skills & Requirements

Must-have

  • 3 years 5-star hospitality experience
  • Revenue Management principles expertise
  • Fluency in English and Thai languages
  • Video phone and email communication skills
  • Salesforce CRM data recording

Nice-to-have

  • Project Management certification
  • CRM and Email Marketing platform familiarity
  • Empathetic customer-focused approach
  • Ability to translate complex AI concepts
  • Collaborative team environment preference

Key Requirements

  • Minimum 3 years hospitality or SaaS experience
  • Professional fluency in English required
  • Professional fluency in Thai required
  • Deep knowledge of RMS and dynamic pricing tools

Work Rights

Not specified

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