Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd; bonus/equity: eligi...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
The role involves establishing trusted advisor relationships with executive sponsors to ensure customers derive maximum value from Workday Adaptive Planning

Job Summary

  • The role involves establishing trusted advisor relationships with executive sponsors to ensure customers derive maximum value from Workday Adaptive Planning.
  • You will be responsible for managing a portfolio of 50-60 enterprise accounts totaling over $5M in ARR while driving adoption and retention.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

The role involves establishing trusted advisor relationships with executive sponsors to ensure customers derive maximum value from Workday Adaptive Planning.

Salary

Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described as accessible and inclusive

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practices
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Strategic advisor mindset
  • Ability to manage ambiguity
  • Proven track record of overachieving sales targets

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years account management experience
  • 2+ years CRM tool usage (Salesforce/Gainsight)

Work Rights

Not specified

Tailored Resume

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