This role offers a leadership opportunity to manage and develop customer service and dispatch teams within the specialized life sciences industry
Job Summary
This role offers a leadership opportunity to manage and develop customer service and dispatch teams within the specialized life sciences industry.
The position involves overseeing customer service workflows, managing KPIs, and ensuring timely resolution of complex customer issues through cross-departmental collaboration.
Candidates will benefit from a competitive salary ranging from $5,000 to $6,000 plus a variable bonus with a Monday to Friday office schedule in West Singapore.
Matching Summary
Match Score: 85
This role offers a leadership opportunity to manage and develop customer service and dispatch teams within the specialized life sciences industry.
Salary
Base: $5,000 – $6,000; Bonus: Variable Bonus; Benefits: Not specified
Skills & Requirements
Must-have
5 years customer service experience
Team leadership and coaching
KPI management and monitoring
Complex issue resolution
Dispatch operations oversight
Nice-to-have
CRM systems experience
Process improvement skills
High-growth industry background
Key Requirements
Minimum 5 years experience in customer service or operations