Axon Development Group is seeking a Customer Success Manager for their Axon 911 division in Lansing, United States. This role emphasizes building relationships with customers, ensuring their satisfaction with the SaaS technology, and promoting product adoption
Job Summary
This role involves acting as the primary point of contact for customers to manage operational activities and ensure contracted KPIs and SLAs are met.
The position requires developing trusted relationships with decision-makers and IT staff while driving product adoption through high-touch communication and training.
Axon offers competitive compensation including base pay between $110,000 and $125,000, along with comprehensive benefits like medical, dental, vision, and paid parental leave.
Matching Summary
Match Score: 85
Axon Development Group is seeking a Customer Success Manager for their Axon 911 division in Lansing, United States. This role emphasizes building relationships with customers, ensuring their satisfaction with the SaaS technology, and promoting product adoption.
Salary
Base: $110,000 - $125,000 USD; Bonus/Equity: Included in total compensation package; Benefits: Competitive salary, 401k match, medical/dental/vision, paid parental leave
Skills & Requirements
Must-have
Proven experience as a Customer Success Manager
Experience in SaaS tech industry
Experience generating training materials
Strong client-facing communication skills
Ability to travel up to 30% of the time
Nice-to-have
Passionate about building lasting customer relationships
Comfortable speaking in front of large groups
Strategic thinking and leadership abilities
Experience serving public safety sector
Advanced troubleshooting and multi-tasking skills
Key Requirements
Proven customer success experience within SaaS company
Experience serving public safety clients preferred