Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (at least 50% in-office)
Saas software support
Customer support experience
Log reading and analysis
Workday is seeking a Technical Support Delivery Analyst for its Pune office, focusing on providing exceptional customer support for its SaaS products, particularly in Human Capital Management. The role requires strong problem-solving skills and the ability to work flexible shifts as part of a collaborative team

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • The Workday Application Support Team is passionate about Customer service, innovation and excellence.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Pune office, focusing on providing exceptional customer support for its SaaS products, particularly in Human Capital Management. The role requires strong problem-solving skills and the ability to work flexible shifts as part of a collaborative team.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Human Capital Management
  • Talent Management solutions

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • genuine care
  • adaptability and passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Demonstrable ability to support Talent Management solutions
  • Ability to engage and coordinate multiple teams
  • Ability to collaborate with multiple partners

Work Rights

Not specified

Tailored Resume

Cover Letter