Pro Experience Managers are members of the store leadership team responsible for overseeing customer service, department readiness, and operational processes
Job Summary
Pro Experience Managers are members of the store leadership team responsible for overseeing customer service, department readiness, and operational processes.
The role requires executing strategies to increase sales and loyalty while ensuring a speedy, accurate customer experience for Pro customers.
Associates must strictly adhere to all timekeeping, break policies, and safety procedures while coaching the team on company standards.
Matching Summary
Pro Experience Managers are members of the store leadership team responsible for overseeing customer service, department readiness, and operational processes.
Skills & Requirements
Must-have
1 year management of people
flexible schedule including nights weekends
strict adherence to safety SOPs
Pro customer experience management
opening and closing operations
Nice-to-have
big box retail leadership experience
home improvement industry knowledge
merchandising and operational experience
championing GET culture
driving sales and loyalty strategies
Key Requirements
Must be 18 years of age or older
Legally permitted to work in the United States
1 year relevant work experience including management
High school diploma or GED
Work Rights
Must be legally permitted to work in the United States