Customer Service - Personal Banker

NatWest Group

Kidderminster, United Kingdom
Base: £26,010 pro rata; bonus/equity: not specifie...
Outstanding customer service
Proactive customer conversations
General banking requests
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals

Job Summary

  • You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
  • As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
  • You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Matching Summary

You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.

Salary

Base: £26,010 pro rata; Bonus/Equity: Not specified; Benefits: A range of protection, healthcare and lifestyle benefits, 33 days holiday pro rata, monthly retirement fund contribution

Skills & Requirements

Must-have

  • outstanding customer service
  • proactive customer conversations
  • general banking requests
  • understanding customer needs
  • strong communication skills

Nice-to-have

  • customer centric approach
  • thrive under pressure
  • interpersonal skills
  • work well as part of a team

Key Requirements

  • Foundation Certificate in Responsible Banking
  • Does not meet Skilled Worker visa sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter