Not specified; not specified; benefits include job...
Completed commercial vocational training
Experience in order processing and claims management
Proficiency with erp and crm systems
The role involves managing the service hotline, handling escalations, and ensuring high customer satisfaction through feedback analysis on platforms like Trustpilot
Job Summary
The role involves managing the service hotline, handling escalations, and ensuring high customer satisfaction through feedback analysis on platforms like Trustpilot.
Candidates will oversee internal automation processes and external partner performance while collaborating with Order Management and Customer Excellence teams.
The position offers flexible working hours, up to four weeks of workation, 30 vacation days, and access to a comprehensive benefits package including health and mobility options.
Matching Summary
The role involves managing the service hotline, handling escalations, and ensuring high customer satisfaction through feedback analysis on platforms like Trustpilot.
Salary
Not specified; Not specified; Benefits include Jobrad, sports, health, mobility, and pension plans
Skills & Requirements
Must-have
Completed commercial vocational training
Experience in order processing and claims management
Proficiency with ERP and CRM systems
Fluent German and English communication skills
Nice-to-have
Strong customer service orientation
Proactive process improvement mindset
Experience with B2B environments
Excellent team collaboration skills
Key Requirements
Commercial vocational training or equivalent experience