Guest Service Agent/porter

Novotel Auckland Airport

Auckland, New Zealand
**
Strong shift flexibility including weekends
Experience with property management systems
Competent in taking payments and balancing edc
** Novotel Auckland Airport is seeking a Guest Service Agent/porter who will provide exceptional customer service to guests at their airport hotel. The role involves check-in/check-out processes, upselling services, and maintaining cleanliness, with a focus on flexibility and strong communication skills. **

Job Summary

  • The role involves welcoming and checking in or out guests while delivering proactive, customer-focused service at the gateway to Aotearoa.
  • Employees will assist with transporting guests to and from the terminal and ensure public areas remain well-kept and tidy.
  • The position offers incredible Accor Heartist benefits including discounted food and beverage, accommodation worldwide, and paid birthday leave.

Matching Summary

Match Score: 75

** Novotel Auckland Airport is seeking a Guest Service Agent/porter who will provide exceptional customer service to guests at their airport hotel. The role involves check-in/check-out processes, upselling services, and maintaining cleanliness, with a focus on flexibility and strong communication skills. **

Skills & Requirements

Must-have

  • Strong shift flexibility including weekends
  • Experience with Property Management Systems
  • Competent in taking payments and balancing EDC
  • Excellent attention to detail
  • Confident communicator phone and in person

Nice-to-have

  • Genuine compassion and care for guests
  • Ability to anticipate guest needs
  • Initiative to improve service delivery
  • Upselling reservations and packages skills

Key Requirements

  • Able to work weekends and demonstrate strong shift flexibility
  • Experienced in completing check-ins through the Property Management System
  • Competent in taking payments and balancing EDC

Work Rights

Not specified

Tailored Resume

Cover Letter