The Learning & Documentation Specialist will design and deliver effective learning experiences to build capability across Vitality Concierge and Digital Desk teams
Job Summary
The Learning & Documentation Specialist will design and deliver effective learning experiences to build capability across Vitality Concierge and Digital Desk teams.
This role involves creating and maintaining operational procedures and documentation to support consistent and confident team performance in a fast-evolving environment.
Manulife offers a flexible and inclusive work environment with comprehensive benefits, career growth opportunities, and a commitment to diversity and well-being.
Matching Summary
The Learning & Documentation Specialist will design and deliver effective learning experiences to build capability across Vitality Concierge and Digital Desk teams.
Salary
Base: $52,650.00 CAD - $87,750.00 CAD; Bonus/Equity: Incentive compensation tied to performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement plans, paid time off
Skills & Requirements
Must-have
Adult-learning principles application
Instructional design and content development
eLearning and media tools proficiency
Operational procedures documentation
Stakeholder management skills
Hybrid working arrangement
Nice-to-have
Experience in financial services
Familiarity with insurance digital tools
Exposure to Agile environments
Bilingualism in English and French
Cross-functional project collaboration
Key Requirements
2+ years in Learning & Development or related role
Experience applying adult-learning principles
Hands-on experience with Articulate Storyline/Rise and Camtasia
Ability to simplify complex topics
Proficiency in English; French required if based in Québec
Work Rights
Proficiency in English; French required if based in Québec