Contact Center Team Lead

Capgemini

Manila, PH
On-site
Business analysis
Process elicitation
Stakeholder needs understanding
Business Advisors shape the vision and strategy with the client

Job Summary

  • Business Advisors shape the vision and strategy with the client.
  • Understand the needs of the users/stakeholders and carry out an elicitation of processes, data and capabilities.
  • Derive the target processes and the business requirements for the current and future solution.

Matching Summary

Business Advisors shape the vision and strategy with the client.

Skills & Requirements

Must-have

  • business analysis
  • process elicitation
  • stakeholder needs understanding
  • derive target processes
  • business requirements derivation

Nice-to-have

  • domain knowledge building
  • research capabilities

Key Requirements

  • analysis of processes
  • analysis of systems
  • analysis of data
  • business information research

Work Rights

Not specified

Tailored Resume

Cover Letter