Strategy & Consulting - Global Network - Song - Service - Google Contact Center Ai Developer/design Analyst

Accenture Australia

Fully remote
Google ccai solution design
Dialogflow cx implementation
Gen ai strategy development
Accenture Australia is seeking a Google Contact Center AI Developer/Design Analyst to join their Global Network. This fully remote position focuses on transforming customer experience through consulting services tailored to marketing, sales, and service functions

Job Summary

  • The role involves designing and implementing Google CCAI solutions to help clients become living businesses through optimized marketing and customer service strategies.
  • Candidates will drive innovation by leveraging Gen AI tools like Vertex AI and Gemini to create differentiated customer experience solutions.
  • The position offers global exposure within a thriving community of over 10,000 professionals working on international projects across diverse industries.

Matching Summary

Match Score: 85

Accenture Australia is seeking a Google Contact Center AI Developer/Design Analyst to join their Global Network. This fully remote position focuses on transforming customer experience through consulting services tailored to marketing, sales, and service functions.

Skills & Requirements

Must-have

  • Google CCAI solution design
  • Dialogflow CX implementation
  • Gen AI strategy development
  • Customer experience management
  • CCaaS migration expertise

Nice-to-have

  • Experience with other Conversational AI platforms
  • Strong storytelling and presentation skills
  • Ability to work in ambiguous environments
  • Cross-functional stakeholder management
  • Agile delivery process experience

Key Requirements

  • Bachelor's degree required
  • 2+ years experience with Google CCAI
  • MBA from tier 1 institute desirable
  • English proficiency required
  • Travel availability may be required

Work Rights

Not specified

Tailored Resume

Cover Letter