General Description (Job Scope) •Develop, implement, and maintain quality assurance procedures, standards, and controls across warehouse, transportation, and last-mile delivery operations. •Conduct regular audits, inspections, and process reviews to ensure compliance with internal SOPs, customer requirements, quality standards, and regulatory requirements. •Monitor operational quality performance through data analysis, KPI tracking, reporting dashboards, and trend analysis to identify improvement opportunities. •Investigate quality incidents, non-conformances, damages, mis-shipments, and service failures, facilitating root cause analysis and corrective actions. •Partner with Operations, Warehouse, Transportation, and Customer Service teams to drive quality improvements and enhance operational performance. •Support continuous improvement initiatives focused on reducing errors, improving process effectiveness, and enhancing customer satisfaction. •Maintain accurate quality records, audit documentation, incident reports, and corrective action logs. •Support training and awareness programs to ensure operational teams understand and adhere to quality standards and procedures. Specific Accountabilities •Conduct internal audits, compliance reviews, and operational inspections to assess adherence to SOPs and quality requirements. •Monitor and report quality performance metrics, including damage rates, mis-pick rates, inventory discrepancies, customer claims, and service quality indicators. •Lead investigations into quality incidents and operational deviations, utilizing structured problem-solving methodologies such as 5 Whys and Fishbone Analysis. •Develop, track, and validate corrective and preventive actions (CAPA) to ensure sustainable resolution of identified issues. •Create and maintain operational dashboards and reports using Excel, Power BI, Tableau, or similar tools to support decision-making and performance management. •Facilitate process mapping and value stream m