Pro Experience Manager

Home Depot

Evanston, US
Base: $45,500 - $73,500; bonus/equity: not specifi...
Customer service and experience
Pro customer flow management
Inventory and order accuracy
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
  • This role drives efficient Pro customer flow, enforces Pro standards, ensures deliveries are on-time and complete, and performs Manager on Duty responsibilities.
  • Key responsibilities include championing customer service, managing the Pro area, ensuring inventory availability, resolving customer concerns, and coaching associates on policies and safety.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.

Salary

Base: $45,500 - $73,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service and experience
  • Pro customer flow management
  • Inventory and order accuracy
  • Safety procedures and compliance
  • Opening and closing operations

Nice-to-have

  • Championing associate engagement
  • Talent acquisition input
  • Driving store readiness
  • Merchandising strategy collaboration

Key Requirements

  • 1 year of relevant work experience
  • Management of people and retail operations
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule including nights, weekends, and overtime

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter