Disability Assistant

TELUS Health/lifeworks

Fully remote
2 years call center experience
High school diploma required
Fmla and std document review
The role involves communicating with claimants regarding leave applications and claim status while ensuring timely documentation processing

Job Summary

  • The role involves communicating with claimants regarding leave applications and claim status while ensuring timely documentation processing.
  • Employees will analyze FMLA and Short Term Disability documents to determine if sufficient information is provided for claim assignment.
  • TELUS Health fosters a people-focused, customer-first culture that empowers team members to solve complex problems in a digital world.

Matching Summary

The role involves communicating with claimants regarding leave applications and claim status while ensuring timely documentation processing.

Skills & Requirements

Must-have

  • 2 years call center experience
  • High School Diploma required
  • FMLA and STD document review
  • 8:00am-7:00pm EST availability
  • Strong interpersonal skills

Nice-to-have

  • Human Resources experience preferred
  • Disability management background
  • Associate's Degree preferred
  • Paperless environment proficiency

Key Requirements

  • 2 years of call center customer service experience
  • High School Diploma
  • Ability to work full-time hours between 8:00am-7:00pm EST
  • Strong computer skills for online paperless environments

Work Rights

Not specified

Tailored Resume

Cover Letter