The IT Support Specialist will support the IT Manager and the IT department by providing technical services for live events, conferences, meetings, and daily IT operations throughout the facility
Job Summary
The IT Support Specialist will support the IT Manager and the IT department by providing technical services for live events, conferences, meetings, and daily IT operations throughout the facility.
Provide on-site technical support to Event customers, vendors, and guests pre/during/post event.
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Matching Summary
The IT Support Specialist will support the IT Manager and the IT department by providing technical services for live events, conferences, meetings, and daily IT operations throughout the facility.
Skills & Requirements
Must-have
Provide on-site technical support
Network cabling maintenance and support
Customer service and Help Desk support
On-boarding new hires with workstations
Troubleshoot hardware and software issues
Maintain IT inventory and minor hardware repair
Nice-to-have
Energy and enthusiasm
Self-starter, able to prioritize
Work extended and/or irregular hours
Key Requirements
Associate degree or IT-related degree program
1-2 years of related experience
1-2 years in an IT support role
Experience with Help Desk or network environments
Experience working directly with users/clients
Proficiency in Microsoft Office Suite
Experience with Citrix, Microsoft, and/or Azure
Strong knowledge of Microsoft Operating Systems, Apple MacOS, iOS
Troubleshooting knowledge of desktop, laptop, tablet, VOIP phone, mobile device, and Office 365 applications
Comfortable with network switch installations, configurations, management, and support
Excellent communication skills, both written and verbal
Strong organizational and troubleshooting skills
Able to work independently
Able to effectively follow directives
CompTIA A+ and Network+ certification, preferred
CCNA certification highly, preferred
Microsoft Certified IT Professional (MCITP) and other relevant IT certifications a plus