Not specified; competitive base salary + on-target...
**
2+ years in b2b saas customer success
Manage high-volume smb account portfolio
Drive adoption without regular meetings
**
Spellbook is seeking a Scaled Customer Success Manager to enhance customer engagement and retention across a large portfolio of clients. The ideal candidate will possess strong organizational skills and experience in customer success within a B2B SaaS environment, with an emphasis on delivering value through innovative outreach methods.
**
Job Summary
Spellbook is an AI copilot for transactional lawyers that helps legal teams draft and review contracts up to 10x faster.
The role involves owning a large portfolio of over 150 accounts to drive retention and product adoption at scale.
Employees receive competitive stock options, company-paid group benefits, and access to monthly paid meals.
Matching Summary
Match Score: 75
**
Spellbook is seeking a Scaled Customer Success Manager to enhance customer engagement and retention across a large portfolio of clients. The ideal candidate will possess strong organizational skills and experience in customer success within a B2B SaaS environment, with an emphasis on delivering value through innovative outreach methods.
**
Salary
Not specified; Competitive base salary and on-target commissions; Equity grants included
Skills & Requirements
Must-have
2+ years in B2B SaaS customer success
Manage high-volume SMB account portfolio
Drive adoption without regular meetings
Identify churn risks through product signals
Maintain data hygiene in HubSpot CRM
Nice-to-have
Experience with Mixpanel or Intercom tools
Familiarity with Vitally or ChurnZero platforms
Background supporting legal tech professional services
Creative use of Loom videos for training
Ability to articulate ROI to legal teams
Key Requirements
2+ years experience in Customer Success or Account Management
Proven ability to manage high-volume SMB segments
Strong written communication skills for outreach
Systems mindset for refining workflows and processes