Customer Service Team Leader

Aussie Broadband

Traralgon, Victoria, Australia
Customer service experience
Technical and account support
Leadership strengths
As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs

Job Summary

  • As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.
  • We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
  • The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you!

Matching Summary

As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.

Skills & Requirements

Must-have

  • Customer service experience
  • Technical and account support
  • Leadership strengths
  • Computer skills
  • Negotiation skills

Nice-to-have

  • People-first culture
  • Inclusion and diversity advocate
  • Supportive team environment
  • Learning and growth opportunities

Key Requirements

  • Telco space understanding
  • Leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter