Customer Marketing Associate - Messaging

FanDuel

New York City, US
Base: $35.10 - $43.75 usd; bonus/equity: annual bo...
On-site
Customer messaging across crm channels
Brand voice and messaging strategy
Compelling customer-facing narratives
Craft high-impact messages for all CRM channels that help reduce friction and build trust with customers

Job Summary

  • Craft high-impact messages for all CRM channels that help reduce friction and build trust with customers.
  • Translate promotions, product updates, and key sporting and cultural moments into compelling customer-facing narratives.
  • We offer amazing benefits above and beyond the basics, including an array of health plans, generous paid time off, annual bonus and long-term incentive opportunities, and 401k with up to a 5% match.

Matching Summary

Craft high-impact messages for all CRM channels that help reduce friction and build trust with customers.

Salary

Base: $35.10 - $43.75 USD; Bonus/Equity: Annual bonus and long-term incentive opportunities; Benefits: Medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; commuter benefits, pet insurance, and more

Skills & Requirements

Must-have

  • Customer messaging across CRM channels
  • Brand voice and messaging strategy
  • Compelling customer-facing narratives
  • Personalization strategies in messages
  • Analyze performance data for insights
  • Align messaging with brand narratives

Nice-to-have

  • Culturally fluent and sharp
  • Obsessed with language and culture
  • Understanding customer motivation
  • Strong instincts around tone and voice
  • Avid sports fan

Key Requirements

  • 1-2 years of experience
  • Familiarity with A/B testing
  • Ability to turn insights into actionable copy

Work Rights

Not specified

Tailored Resume

Cover Letter