Cambium Learning® Group is seeking a Client Service Center Senior Agent for a remote role that emphasizes mentoring and supporting team members during peak training seasons. Ideal candidates will have customer service experience and strong communication skills, along with a passion for team development and continuous improvement.
###
Job Summary
Serve as the first point of contact (Tier 1) for customers, responding to general inquiries related to fulfillment, system functionality, reporting, and related topics.
Identify trends in customer inquiries and proactively communicate insights to the manager.
Assist with new hire training and onboarding (“nesting”) support as needed.
Matching Summary
Match Score: 85
Cambium Learning® Group is seeking a Client Service Center Senior Agent for a remote role that emphasizes mentoring and supporting team members during peak training seasons. Ideal candidates will have customer service experience and strong communication skills, along with a passion for team development and continuous improvement.
###
Skills & Requirements
Must-have
respond to customer inquiries
resolve customer issues
create and monitor reports
proactively communicate insights
assist with new hire training
Nice-to-have
passionate about customer service
team development focus
continuous improvement mindset
Key Requirements
High school diploma or equivalent
One or more years of customer support experience
Experience supporting assessments is a plus
Strong verbal and written communication skills
Demonstrated reliability and attendance
Work Rights
Candidates must reside and work within the United States