Not specified; not specified; benefits: flexible w...
On-site
4+ years zendesk suite experience
Rest apis and webhooks architecture
Complex workflow design expertise
Freenow is seeking a Zendesk Administrator to manage and optimize their Zendesk platform across various locations in Europe. The ideal candidate will have extensive experience with Zendesk, a strategic mindset for automation, and the ability to communicate technical concepts effectively
Job Summary
The role involves taking full ownership of the Zendesk instance including Support, Guide, Talk, Chat, and Explore modules.
Candidates will architect self-service strategies using Answer Bot and optimize workflows to reduce ticket deflection.
The company offers flexible working arrangements, sabbatical policies, and health insurance as part of their benefits package.
Matching Summary
Match Score: 85
Freenow is seeking a Zendesk Administrator to manage and optimize their Zendesk platform across various locations in Europe. The ideal candidate will have extensive experience with Zendesk, a strategic mindset for automation, and the ability to communicate technical concepts effectively.
Salary
Not specified; Not specified; Benefits: Flexible working, LinkedIn Learning, Sabbatical, Health Insurance
Skills & Requirements
Must-have
4+ years Zendesk Suite experience
REST APIs and webhooks architecture
Complex workflow design expertise
Jira Slack Salesforce integration
Liquid markup for dynamic content
Nice-to-have
Strong stakeholder management skills
Technical documentation capabilities
Leadership and mentoring abilities
Strategic technical roadmap planning
Key Requirements
4+ years progressive Zendesk experience
Proven track record in large-scale technical projects
Expert-level problem-solving for complex challenges