Customer Experience Manager

Sephora USA Inc

DUBAI, AE
On-site
Client experience analysis
Team coaching and training
Floor leadership and management
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s

Job Summary

  • Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
  • Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  • Motivate and develop the Category Managers and store team through daily coaching / observations.

Matching Summary

Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.

Skills & Requirements

Must-have

  • Client Experience analysis
  • Team coaching and training
  • Floor leadership and management
  • Sales target achievement
  • Operations policy enforcement
  • Business KPI analysis

Nice-to-have

  • Embody Sephora Attitude
  • Inspire digital tool usage
  • Community and inclusivity
  • Empowerment and growth culture
  • Digital orientation
  • Commercial awareness

Key Requirements

  • Minimum 7 years of experience in retail
  • Minimum 2 to 3 years’ experience in team management
  • 3 years in the beauty industry
  • Bachelor’s degree
  • English – minimum intermediate level
  • Intermediate Excel skills

Work Rights

Not specified

Tailored Resume

Cover Letter