Myit Experience Specialist

088

Melbourne, Victoria, Australia
Strong customer service skills
Experience with itil and sla environments
Broad technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees

Job Summary

  • The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
  • Candidates will handle rapid diagnosis and resolution of IT issues while managing devices, consumables, and user feedback.
  • This is a 9-month fixed-term opportunity based in Melbourne offering flexible working arrangements and equal employment opportunities.

Matching Summary

The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Experience with ITIL and SLA environments
  • Broad technical capability across Microsoft and Apple technologies
  • Proficiency in Active Directory and Office 365
  • Knowledge of networking, telephony, hardware, and mobile devices

Nice-to-have

  • Ability to navigate sensitive issues with diplomacy
  • Skills in trend analysis and reporting
  • Commitment to continuous improvement initiatives
  • Professional and empathetic interaction style

Key Requirements

  • Full working rights in Australia required
  • Relevant IT qualifications required
  • Adherence to safe work practices and nbn policies

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter